Our guarantee and complaints service

• What does our satisfaction guarantee entail?
• What should I do if I received the wrong product?
• Does my product come with a guarantee?
• How does the complaints procedure work?

Satisfaction Guarantee

We want you to be satisfied with your purchase from JeansOnline! If your purchase doesn't meet your expectations or if you'd like a different size, you may exchange or return the item with all original tags attached within 14 days. That applies to discounted items as well. We regret that we do not accept returns or exchange of products that have been used or damaged. But you are obviously allowed to try the clothes on to see if they fit. Please see our exchange and return section for more information on the procedure and related costs.

What should I do if I received the wrong product?

Although we process your order with the greatest care, an occasional error can occur. Did you receive a product you didn't order? Then please contact our Customer Service department via info@jeansonline.nl, 0800-JEANSONLINE or 0800-532 67 66 (Gratis). We are open Mondays to Fridays from 9 am to 9 pm and on Saturday from 10 am to 5 pm. We will make sure you receive the correct item free of charge.

Does my product come with a guarantee?

Of course you can count on us in case of any unexpected damage to your purchase. All our products carry the supplier's warranty. Before returning the item, please contact our Customer Service department via info@jeansonline.nl, 0800-JEANSONLINE or 0800-532 67 66 (Gratis). We are open Mondays to Fridays from 9 am to 5 pm. We will pay for any postage costs.

Of course you can count on us in case of any unexpected damage to your purchase. All our products carry the supplier's warranty. Before returning the item, please contact our Customer Service department via info@jeansonline.nl, 0800-JEANSONLINE or 0800-532 67 66 (Gratis). We are open Mondays to Fridays from 9 am to 9 pm and on Saturday from 10 am to 5 pm. We will pay for any postage costs.

How does the complaints procedure work?

Do you have a complaint about our services? Please let us know by email (info@jeansonline.nl) or by ordinary mail (JeansOnline, P.O. Box 7435, 3284 ZG Zuid-Beijerland, the Netherlands). We will investigate your complaint and get in touch with you within a week. Article 14 of our Terms and Conditions describes our complaints procedure. We work in accordance with the complaints regulation of the Dutch Home Shopping Organisation.