Our delivery service

You will receive your order within 10 working days. 90% of our orders arrive in as little as 3 working days! In the event we are unable to deliver within 10 working days we will inform you as soon as possible.

• Where is my order?
• What are the charges for domestic shipments?
• What are the charges for EU shipments?
• What are the charges for shipments outside the EU?
• I have a different question

Where is my order?

Of course you just can't wait to receive your order! So as soon as we dispatch your order, you will receive a track and trace code by email. Go to www.ups.com/en. enter the track and trace code, and the delivery date of your order will appear on the screen. Can't find your order? Then please contact us via +31 (0)165-346440. UPS doesn't deliver on Saturdays!

Not at home at the time of delivery

If you are not at home when UPS calls at your door, UPS will try to deliver it the next day and the day after. If you are not at home at the third delivery attempt, UPS will keep the package one more day before sending it back to us.

InfoNotice

If you are not at home, UPS will leave an InfoNotice in your mail box. It lists your options and the UPS telephone number. You can choose to:

• Collect the package.
• Provide a new delivery address.
• Rearrange delivery.
• Return the package to us.

What are the charges for domestic shipments?

What are the charges for EU shipments?

DPD

UPS

What are the charges for shipments outside the EU?

For delivery of your order outside the EU, please contact our Customer Service department via info@jeansonline.nl or +31 (0)165-346440. We'll be happy to provide a quote for the shipping charges.

I have a different question

Please don't hesitate to contact our Customer Service department via info@jeansonline.nl, or +31 (0)165-346440.

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