JeansOnline Privacy Statement

This website is managed by JeansOnline BV ("JeansOnline", "we" or "our"). We understand that you will want to know how your personal details are used and exchanged. We have defined a privacy policy to inform you how we collect, use and exchange information on this website. This privacy policy took effect on 10 February 2007. Please be informed that the guidelines described in this policy apply only to the data collected via this website and, if applicable, via our customer services related to this website. They do not necessarily correspond with our guidelines on data gathered via other websites managed by us or via offline media.

Please contact us by email at info@jeansonline.nl if you have any questions about our privacy policy.

• Which personal details are collected and stored?
• With whom can we exchange personal details?
• Which measures are taken to guarantee safe and confidential storage of personal details?
• How long do we store personal details?
• What happens if you link through to or from a different website?
• How about the online surveys?
• How am I informed about changes regarding this privacy policy?
• How can I view my details?

Which personal details are collected and stored?

We collect and store information that you entered on this website or submitted to our customer service department. The information is used to deliver the products ordered or requested, to process and dispatch orders, to send order confirmations and to provide customer services. The information may also be used to contact you about purchases, special offers and new website functions.

We do not gather or store personal data regarding your physical/mental health, union membership, race or ethnic origin, political persuasion, religion or other conviction, sexual orientation or criminal past. Certain other information can be collected and stored automatically each time you visit this website. For instance: we can store your IP address, browser information and domain name of the reference site at each visit. We also collect information about visitor patterns and site use. The information is used to evaluate and improve this website and to offer our customers a satisfactory shopping experience.

Just like many other websites we use cookies, which are small files stored on your computer's hard disk. Cookies help us recognise our members and improve their shopping experience. Thanks to cookies we can keep items in a shopping cart when a user leaves this site without purchasing the items in his/her cart. This website does not use cookies to store your account details; that kind of information is safely stored on this website’s server. A secured ID session is created each time you log onto this website with your user name and password. The server then transmits your data via this secured ID session. We also use cookies to collect information about your use of this website, and to check which website you last visited before landing on this site. We do not collect information about your use of other websites. Most browsers accept cookies automatically. Please check the information under the Help button on your browser for an explanation on how to stop your browser accepting new cookies, how to change your browser settings to receive a warning when a new cookie comes in, or how to refuse all cookies. For the best shopping experience on this website, we advise you to accept all cookies.

With whom can we exchange personal details?

We do not share, sell or lease personal details submitted to us via this website or our customer service department, except with your explicit consent or in the manner described in this privacy policy.

We employ third party services to manage our website. Those services may include payment processes and authorisation, protection against fraud and limitation of credit risks, product changes, order processing and dispatch, distribution of marketing and promotional materials, website evaluation, data analysis and, if applicable, data cleaning. We submit personal data to these third parties but only authorise them to use this for the relevant services, and we ensure that these third parties take appropriate measures to comply with all applicable legislation as regards data protection.

We may disclose personal data if, in good faith: we believe it is our legal duty, it occurs in response to a legal request, or it is necessary for the protection of the rights, property or safety of ourselves or companies, partners, customers or others related to us. We may exchange non-personal information with our marketing partners, advertisers and others. Examples of such non-personal information include the number of users that visited this site during a certain period or that purchased a specific product through this website. The information involved is usually expressed in numbers.

As is the case for any enterprise, it is possible that we sell or purchase online shops or other business assets as our activities evolve. Transactions of that nature often involve the transfer of customer information. Hence, in the unlikely event that our company or most of our business assets were to be taken over by a third party, such information could form part of the transferred assets (unless the information was gathered under a prior privacy policy that did not permit such transfer). Under similar circumstances, the party subject to the takeover must maximise efforts to ensure that the party taking over will comply with the guidelines described in this privacy policy.

Which measures are taken to guarantee safe and confidential storage of personal details?

We take several security measures to protect the personal data collected by us. Our tools include Secure Sockets Layer (SSL) technology to protect credit card data. If you place an order via this website, you are asked to create an account and to enter an email address and password. You must enter a correct email address and password to get access to that account information. In order to protect your personal data it is important that you do not randomly share your password with others. To cancel your password or if you wish to report any loss, theft or unauthorised use of a password, please contact us via info@jeansonline.nl. We decide which employees have access to any personal information.

How long do we store personal details?

In general, we only store personal data for the duration of the purposes described in this privacy policy, or in order to comply with legal requirements concerning data retention. We take measures to ensure that personal data gathered by us is not kept longer than necessary.

What happens if you link through to or from a different website?

This website may contain links to third party websites. Please bear in mind that the guidelines described in this privacy policy do not apply to the information gathered via other websites. When leaving this website we advise you to read the privacy policies of all the websites you visit. If you accessed this website via a link from any of our advertising or marketing partners, the pages may be themed to that advertising or marketing partner. The information you provide will, however, be collected by us and this privacy policy will apply to the use of those data.

How about the online surveys?

We may hold online surveys from time to time. If you participate in an online survey, we may ask for specific information such as your age, postal code, shopping behaviour, email address and/or postal address. That type of information will be treated in accordance with this privacy policy.

How am I informed about changes regarding this privacy policy?

We will inform users of any material changes to this privacy policy by means of a notification on this website. In certain cases, we may send out an email to inform our users. We advise you to check this website regularly for any changes to our privacy policy.

How can I view my details?

Registered users can log in under 'Account' to view and modify their personal information.