Our ordering service

Ordering from JeansOnline is fast and simple. The procedure consists of four clear steps. You determine which way you want it. Your order won't become final until after confirmation. Before then, you can add and modify as you please.

• How can I order?
• Can I cancel my order?
• What if my item is not in stock?
• I have a different question.

How can I order?

You can order with us by following these four steps:

1. Select products
   
   
   • Items can be added by using the 'shoppingbag' button. To order more than one of a particular item, modify the quantity in your shopping bag and click 'update'.
   • The 'continue shopping' button will take you back to the shopping area.
   • Second thoughts? Click 'remove' to remove any product
   • Finished shopping? Click 'check out'.


2. Log in or create an account
   
   
   • Log in if you are an existing customer.
   • If you don't have an account with us yet, create it first. Under 'Your details' please enter your personal information and the delivery address. Fields marked with a star (*) are mandatory. Finished entering your details? Click 'next'.


3. Checkout
   
   
   • If you have a discount code, enter it and click 'redeem code'.
   • Select your payment method:
     • Via iDEAL
     • By creditcard
     • Advance payment
     • Purchase on credit
     Information about the available payment methods can be found in the Payment section.
   • Tick the box to agree to our terms and conditions and click 'next'.


4. Confirmation
   
   

   You will see an overview of your order. Please don't forget to check it thoroughly?

   • Is everything correct? Then you can finalise your order by clicking the button 'confirm'.
   • To apply any changes, click 'change' and modify your order.

Can I cancel my order?

You can cancel your order within 48 hours, but only if we haven't dispatched it yet. Please contact our Customer Service department via +31 (0)165-346440. Please have your order number ready for reference.

What if my item is not in stock?

As soon as we receive your payment, we order the item from our supplier. We will inform you by email when we expect to deliver your order.

I have a different question

Please don't hesitate to contact our Customer Service department via info@jeansonline.nl, or phone +31 (0)165-346440.

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